FAQ

Comfortable clothes. You can rent shoes and other equipment from us. Street shoes are not allowed.

Yes – ideally register in advance here. Then download the matching app: iOS / Android

Make sure you register at home, read the rules together with your parents and have them sign. After that you can come on your own.

Unfortunately not. Please register and have your parents sign. You may come with your parents or with a registered person authorised by them.

No problem, you don’t pay anything. Are you supervising someone under 14? Then please register anyway.

You can climb essentially any time – except Fridays from 10:00 to 13:00, when the hall is reserved exclusively for parents with children aged 0–3.

Staff are only on site when the counter is open. We therefore ask you not to come alone – in case of an accident there would be nobody to help you. The emergency services will come into the hall to you even if nobody opens the door for them.

You enter using our Resasports app. Buy a ticket or a subscription in the app, then scan your QR code at the scanner next to the main entrance door. Please make sure you don’t let anyone else in with you. EVERY person must scan their own ticket.

Under-14s cannot use the outside scanner. They must come with someone over 14, who opens the door and takes responsibility. Their tickets are then scanned inside the hall at the corresponding scanner.

You can enter as an accompanying person too. Book the “Begleitperson” (accompanying person) subscription and then book the free “Begleitperson” ticket.

If a route has a loose hold, go to the dartboard at the front. There you will find signs you can screw over the starting hold of the affected route. That helps us and everyone else avoid further problems.

In an emergency there is a first-aid kit by the dartboard – please use it in EMERGENCIES only. For minor injuries there are plasters next to it.

For very urgent matters – for example someone slipped in through an open door, or someone is behaving violently – call 110. In a medical emergency call 112. For everything else, email us at info@bouldercenter-grenzach-wyhlen.de

Tap the QR code symbol in the app and scan it at the entrance scanner. If you are under 14, use the scanner for under-14s; from 14 use the correspondingly marked scanner. If you are 14 or older a green light comes on and you can simply start climbing. If you are under 14 the light turns orange and a member of staff will ask you to move on.

Tap “Tickets” in the app and find the right one. You can buy 11-visit cards and single entries. Single entries are only valid on the day of purchase. If you are under 18 you may buy the correspondingly cheaper ticket:
Youth (10–17 years)
Child (6–9 years)
Small child (3–5 years)
Toddler (1–2 years)

If you are a student, a DAV Lörrach member or a pupil, hold a disability card or qualify for another reduction, you first need a subscription for your reduction. Tap “Abos” (subscriptions) and look for either “Ermäßigung/DAV” or “Behindertenausweis”. Book the relevant subscription, after which you can buy reduced tickets. Please remember to send us proof.

Early Bird tickets are valid Mon–Fri from 00:00–14:00 and 23:00–24:00, Sat from 00:00–09:00 and 22:00–24:00, and Sun from 00:00–09:00 and 20:00–24:00. You can only enter the hall during those times, but you are welcome to stay longer.

Go to “Abonnements” in the app, choose either a monthly or an annual subscription and pay for it.

Book the “Begleitperson” subscription. It costs a one-off €0.50 so that we can validate your payment method. After that you can book the “Begleitperson” ticket free of charge. Please make sure you really don’t climb.

If you buy a family single ticket, our staff on site will help you. If you have bought an 11-visit card, an annual card or an annual subscription, come to the counter or email info@bouldercenter-grenzach-wyhlen.de. We will then unlock the ticket for the remaining family members. Want to enter right now and nobody can help you? Simply book a normal ticket and write to us – we will refund it.

Book the “Fitpass/Hansefit/Wellpass” subscription. It costs a one-off €0.50 so that we can validate your payment method. After that your QR code always gets you into the hall. Remember that you also have to check in with Fitpass/Hansefit/Wellpass each time.

Buy the “Schuhe Verleih” (shoe rental) ticket, go to the rental shoe return point and scan your QR code there. When the light turns green you can choose a pair. Please return the shoes with the velcro fastened, in the corresponding box.

Single tickets are only ever valid on the day they are purchased.

We usually don’t redeem tickets bought on site in the system. That is why your profile shows “expired” – which here means the same as “used”.

If you want several user accounts with the same email address, the email field must be left blank on all accounts except the first. Please then contact the staff in the hall or email info@bouldercenter-grenzach-wyhlen.de so that we can add the email addresses afterwards.

To have several user accounts in one app, open the middle tab in the app, named after your username. Your avatar and name are at the top centre. In this window there is an icon showing two small people – tap it, then tap the plus sign to add further accounts.

When you open the QR code you can simply swipe left or right to bring up the QR codes of the linked people.

In the Resasports app go to “My bookings” → then the booked course → the three small dots → “Sessions”. Here you can see all scheduled sessions. Any further information will be sent to you as a message within the app.

Unfortunately not. Just book the course as normal – if you don’t like it you can cancel straight afterwards.

The regular children’s and youth courses can be cancelled at any time by email or with the course instructor.

Performance courses cannot be booked directly. Instead you book a trial session. Together with the trainer you then decide whether the course is right for you.

PayAsYouGo is our flexible entry model for everyone who comes irregularly or wants to use extras such as Boulderminis, family discounts and shoe rental – without a fixed monthly subscription. You conveniently pay the cheapest applicable price for each visit (apart from 11-visit cards and subscriptions).

The PayAsYouGo subscription costs a one-off €0.10. After registering in the Resasports app you receive your personal QR code, which you scan at the entrance scanner to gain access.

You will find your personal QR code in the Resasports app after signing in.

For each pair of rental shoes you scan your QR code at the shoe scanner. The fee is charged automatically.

Yes. New customers get 30% off entry and shoes in their first month. Existing customers benefit from a 15% discount.

Every person needs their own account. You can either all use the same email address or ask us to link your accounts. After that each person simply scans their QR code at the entrance – and off you go.

Select the corresponding subscription when registering. The discount is then applied automatically to your entry. If you have any questions we are happy to help at the counter.